General Terms and Conditions of Sale (GTCS) and Privacy Policy

(Individuals)

I. ​General terms and conditions

1. Definition of terms

- Organiser : the person in charge of the event organisation.

- « L’Atome » : commercial name of the event organisation business represented by Ligato Lauri.

- Service Provider : the physical person(s) with self-employed status or legal entity who will be providing the services.

- Customer(s) : the physical person, aged for more than 18 years old or legal entity(ies) who will receive the services and who will sign these GTCS.

- Host establishment : the establishment where the services will be provided. Home services: services provided at the Customer's home or at the address they specify, including leisure activities, personal care and workshops, on a specific date or during a specific period.

- Services :

• leisure activities
• wellbeing events
• access to the leisure facilities of host establishments (rental of a space, a room or even an overnight stay)
• catering service

2. Preamble

At « L’Atome » our mission is to offer a unique, top-of-the-range wellness experience. Our services are designed to meet your expectations of relaxation and rejuvenation in a safe and harmonious environment. These GTCS have been drawn up to ensure that your experience with us is transparent and trouble-free.

3. Organiser identity

« L’Atome », represented by Ligato Lauri, establishment authorisation n°10177004/0, RCS – A45666, VAT - LU36482514, email : contact@latome.lu; address : 8, Rue des Mérovingiens, L-8070 Bertrange, tel. : +352/661.22.88.77, offers varied services including wellness services in hotels, businesses and any other facilities.​

4.Purpose of the services

The services provided are diverse and varied. Wellness services take place in hotels and other wellness facilities, as well as at home (home services). They include individual treatments, group workshops or any other activities aimed at relaxation and rejuvenation. These services are therapeutic and non-medical. They do not replace any medical treatment.

5.Relations with Service Providers

The Organiser calls upon Service Providers, referred to as ‘practitioners’ / ‘therapists’, who are self-employed or organised as a company, certified for their skills in the provision of well-being services. .

The Organiser declines all responsibility in the event of injury or damage resulting from the activities taking place during the seminars under the sole responsibility of the relevant Service Provider. Practitioners/therapists act as independent contractors, all communication with sub-contractors must go through « L’Atome ».

6. Relations with host establishments

The Organiser will offer these events in sub-contracted establishments, referred to as ‘Host Establishments’ (each constituting a ‘Host Establishment’) located in a quiet environment and with areas dedicated to well-being. The Organiser declines all responsibility in the event of injuries or lesions occurring as a result of the activities taking place during the seminars. The Host Establishments are responsible for the safety of the areas. Customers must declare any allergies or special health conditions before taking part in the workshop. « L’Atome » takes no responsibility for the loss or theft of personal belongings.

7. Services provided

​A. Well-being Package:

Group :

• Body awakening ;

• Relaxation ;

• Health and lifestyle advising ;

• Coaching – « How to manage your energy day-to-day »;

• Sound journey

• Any others methods

Individual :

• Relaxing massage ;

• Reflexology

• Any others treatments

Individual treatment schedules will be provided on the day of the event  

​B. Event organisation :

Thematic exhibition: : a gathering of service providers with stands offering a variety of wellness-related services;

Outsourcing : seminars lasting one or more days with service providers offering a range of wellness-related services, « L’Atome » will be responsible for the logistics and scheduling of workshops and activities. Responsibility for the content of the services will be borne by the service providers and organisers;

« Balance » event organisation : organisation of multi-day events to celebrate a specific occasion for a group, with a service provider managing the entertainment. (birthday party; “Bye-bye single life”; renewal of vows; Baby showers; family party; etc.)

When organising an event, the price may vary according to:

- requirements linked to the request (logistics);

- fees for external service providers ;

- weather condition and elements required for organisation.

8. Registration and payment

The booking of a package is established solely by the present GTCS and by payment by the methods mentioned below.

A pre-reservation will be notified by e-mail as soon as you register, either on the website or by e-mail containing the terms of payment as well as these GTC. A minimum number of entries in total will be managed by the Organiser.

- If this number is not reached, the Organiser undertakes to inform the Customer by e-mail, no later than 2 days before the event, that the event will be cancelled or postponed to a later date and/or moved to another venue;

- In this case, the full amount of the reservation will be refunded to the customer, provided that the customer provides his or her bank details by e-mail

The booking will only be definitively confirmed after payment of the total amount no later than 7 calendar days before the event. A confirmation e-mail will be sent and will serve as proof of payment.

Payment terms :

• Wire transfer to the account BGL BNP Paribas

               Owner : LIGATO LAURI

               IBAN : LU52 0030 3380 4029 0000

               BIC : BGLLLULL

• Payconiq : Ligato Lauri

    00352/661.22.88.77

In the event of non-compliance with the payment deadlines, the following procedure will be applied :

A reminder will be sent by e-mail to the Customer 5 days before the scheduled date of the event, inviting the Customer to make immediate payment of the amount due. In the event of non-payment following this reminder, the Customer will be notified by email that the booking has been cancelled

In the event of cancellation of the booking for non-payment under the conditions described above, the Customer will be liable to pay a fixed indemnity corresponding to the costs incurred in booking the Host Establishment. This compensation will be set at 30% of the total amount of the service, unless the costs actually incurred by the Organiser for the reservation of the Host Establishment are higher, in which case the amount of the compensation will correspond to the exact amount of the costs justified by the Organiser

9. Cancelation – refund

Cancellation may only happen with the consent of the Organiser and for a valid reason (with medical justification or death certificate of 1st degree relatives with proof of parentage).

Cancellations will only be reimbursed up to 30% of the total amount if they are made at least 15 calendar days before the event.

No refunds will be made after this deadline.

As bookings are not nominative, the Customer may substitute for another person as long as the designated replacement signs the GTCS​

10. Security/responsability

General supervision of the event is carried out jointly by the Organiser, the Customer and the Host Establishment, with each party undertaking to work together to ensure that the event runs smoothly. The Host Establishments are responsible for the safety of the areas made available for the event and undertake to ensure that all safety standards are complied with and that the installations are in good working order. The Organiser declines all responsibility in the event of physical injury or material damage, as well as theft of any kind whatsoever, occurring on the premises of the Host Establishments. It is the responsibility of the participants to ensure the safety of their personal belongings.

The Customer confirms that he/she has checked, with a health professional, the compatibility of the participants' state of health with the proposed activity prior to any registration (including, but not limited to, conditions such as epilepsy, the wearing of a pacemaker, pregnancy, etc.).

The Organiser shall not be held liable for any failure to meet their obligations under these terms and conditions if the delay or failure is due to a cause beyond their control and/or to force majeure as defined in article 1148 of the Civil Code.

11. Dispute resolution

In case of a complaint, the participant is invited to contact the Organiser first at contact@latome.lu.

Any dispute must go through a mediation procedure via the National Service of the Mediator of Consumption (Service national du Médiateur de la consommation de Luxembourg) or of the country in which the event is held.

12. No right of withdrawal

In accordance with article L.222-9, point 7, l) of the Luxembourg Consumer Code, the right of withdrawal does not apply to contracts for services relating to leisure activities, catering or accommodation if the contract provides for a specific date or period of performance.

As the proposed day(s) and wellness events are organised on the following date : [ref : date stipulated on booking page], you expressly acknowledge that no right of withdrawal applies to this booking.

13. Modification of GTCS

These GTCS may be amended at any time to adapt to legal or commercial developments. Customers will be informed of any changes before they come into force.

14. Dress code​

Participants are asked to wear casual or comfortable clothing to the workshops. Swimwear is compulsory in the host establishments if the participant wishes to use the aquatic and wellness facilities. Towels and bathrobes are provided or can be rented by the Host Establishments.

15. Electronic device

Please switch off mobile phones, connected watches, tablets and computers during group and individual sessions. Photos or videos are not allowed during sessions.

II. ​ ​Privacy policy

This privacy policy informs you about the processing of your personal data in connection with the provision of services by « L’Atome » in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and all other applicable laws, regulations and guidelines on the protection of personal data.

Any personal data we collect will be processed (i.e. used, stored, transmitted etc.) in accordance with this privacy policy by us, « L’Atome », represented by Ligato Lauri, with registered office at 8, rue des Mérovingiens, L-8070 Bertrange, registered with the Luxembourg Trade and Companies Register under number A45666 (« L’Atome » , we or our), in our capacity as data controller, or by our Service Providers as described in more detail in this privacy policy in their capacity as subcontractors or independent data controllers. « L’Atome » never acts as a joint data controller with a third party. If you have any questions or comments or if you wish to exercise your rights, you can contact us at the above postal address or by email: contact@latome.lu . We may change this Privacy Policy from time to time to reflect our current privacy practices. You will be notified of changes to the Privacy Policy by appropriate means.

1. What personal data do we process?

We process the following personal data:

​• Your contact details (surname, first name, telephone number, postal and e-mail address, gender, date of birth);

​• Communication data (exchange of letters, e-mails sent or received);

​• Bank details (IBAN, VAT number, etc.);

​• Data concerning your health (allergies, special health conditions, etc.) ; and

​• Any other information you provide (such as responses to surveys).

(hereinafter referred to as Personal Data)

As part of our services, you only need to provide the Personal Data that is necessary for us to respond to your requests or that is required for our services to function properly. However, in the absence of certain types of Personal Data (in particular Personal Data necessary for the provision of services) we will not be able to offer you all of our available services, nor to respond properly to your requests.

2. On what legal basis and for what purposes do we process your Personal data?

​• Performance of a contract : We process your Personal Data in order to enter into or perform our contracts with you, such as arranging for the provision of wellness services in hotels, businesses and other wellness facilities, and generally to manage our business relationship with you.

• To comply with legal obligations : We may process your Personal Data where this is necessary to comply with a legal or regulatory obligation to which we are subject, in particular when responding to a request from the government or authorities as part of an investigation.

​• For our legitimate interests : We process your Personal Data in order to pursue our legitimate interests or those of third parties, in particular to (i) evaluate and improve our services, (ii) personalise your experience in order to provide you with the best possible customer experience, (iii) send you updates and announcements about our services, (iv) for the establishment, exercise and defence of legal claims, and (v) for customer statistics, performance and commercial analyses

• Based on your consent : To the extent that you have given your consent to the processing of your Personal Data, such consent will serve as the legal basis for the related processing. This includes consent to (i) process Personal Data relating to your health (e.g. allergies, special health conditions), and (ii) be contacted about publications and announcements. You may withdraw your consent at any time by contacting us using the contact details given above, without affecting the lawfulness of the processing based on consent prior to the withdrawal of consent.

3. Who may receive your Personal Data ?

The following recipients may receive your Personal Data :

• Our financial, tax or legal advisers, who process your Personal Data according to our instructions;

• Any competent administration, regulatory authority or other party as required by law.

We do not transfer your Personal Data to the above-mentioned recipients located outside the European Economic Area.

4. How long do we keep your Personal Data ?

The retention periods for your Personal Data are based on our business needs and legal requirements. As part of our business relationship, we retain your Personal Data for up to 5 years after the end of our business relationship. For more information on retention periods, please contact us at the postal address above.

5. To what extent do we use automated decision-making or profiling?

We do not use automated decision-making or individual profiling as part of our relationship with you. If we were to use such processing in a particular situation, and insofar as we are legally obliged to do so, we would inform you separately.

6. Your rights and how to exercise them ?

• Right to information, rectification, deletion and restriction of processing: You may request, free of charge, at reasonable intervals and in a timely manner, communication of your Personal Data that is being processed, as well as all information on the origin of the Personal Data. You also have the right to rectify inaccurate Personal Data held about you. In cases where (i) the accuracy of your Personal Data is disputed, (ii) the processing is unlawful or (iii) you have objected to the processing of your Personal Data, you may request the restriction of the processing of such Personal Data. This means that the Personal Data, with the exception of storage, will only be processed with or for the establishment, exercise or defence of legal claims, for the protection of the rights of another natural or legal person or on grounds of substantial public interest of the European Union or an EU Member State. In the event of a restriction on processing, you will be informed before the restriction on processing is lifted. You may request the deletion of Personal Data held about you, without undue delay, where the use or other processing of such Personal Data is no longer necessary for the purposes described above, and in particular where consent in relation to specific processing has been withdrawn or where the processing is not or is no longer lawful for other reasons.

• Right to object : You may object to the processing of your Personal Data which is based on the legitimate interests pursued by us or by a third party. In this case, we will no longer process your Personal Data, unless we have compelling legitimate grounds for the processing which override your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims. Your right to object is not subject to any formalities other than making it known to the above address.

• Right to Withdraw Consent: You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

• Right to the portability of Personal Data: Where the processing of your Personal Data is based on consent or legitimate purposes and the processing is carried out by automated means, you also have the right to data portability for the information you have provided to us - this means that you can obtain a copy of your Personal Data in a commonly used electronic format so that you can manage it and pass it on to another data controller.

• Right to submit a complaint : If you wish to make a complaint about the way in which we process your Personal Data, please contact us in the first instance at the above address and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to lodge a complaint with the Luxembourg data protection authority, the National Data Protection Commission (Commission nationale pour la protection des données), or with another European data protection authority (e.g. in your country of residence), if you have concerns about the processing of your Personal Data. You may exercise your rights at any time by contacting us at the postal address above.

Consent to the processing of health data : By ticking the box named 'I accept the general terms and conditions of sale and the processing of my personal data relating to my food allergies and health conditions" , you explicitly consent to the processing of your Personal Data relating to your food allergies and special health conditions, in accordance with the terms set out above in the privacy policy.